Privacy Policy

RED SQUIRREL (BROXBURN) LIMITED

Trading as Red Squirrel Self Storage

Effective date 3/15/2024

Introduction

Red Squirrel (Broxburn) Limited (“we”, “our”, or “us”), trading as Red Squirrel Self Storage, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, rent storage, or communicate with us.

Information We Collect

We may collect personal information that you voluntarily provide, including:

Name

Email address

Telephone number

Address (where relevant)

Details relating to storage enquiries, bookings, or accounts

We may also collect limited technical information such as IP address, browser type, and website usage data to help improve our website and services.

How We Use Your Information

We use personal information to:

Respond to enquiries and provide storage quotes

Set up and manage storage rentals

Communicate about access, payments, or service updates

Provide customer support

Improve our services and facilities

We do not use personal information for purposes unrelated to our self-storage services.

Communications & Text Messages

If you provide your telephone number, we may contact you by phone or text message regarding your enquiry, booking, or account.

Where you have explicitly consented, we may also send marketing communications such as availability updates or promotional offers. Marketing messages are only sent on an opt-in basis.

You may withdraw consent at any time. For text messages, you can opt out by replying STOP. For assistance, reply HELP or contact us directly.

Message frequency may vary. Message and data rates may apply depending on your mobile provider.

Message and data rates may apply. Message frequency may vary. Consent is not a condition of purchase.

Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Consent (for marketing communications and optional contact)

Contractual necessity (to provide storage services)

Legitimate interests (to respond to enquiries and manage customer relationships)

How We Share Information

We do not sell or rent personal information.

We may share information only with trusted service providers who assist us in operating our business, such as:

IT and website service providers

Customer communication systems

Payment or accounting services

These providers are permitted to use information only as necessary to perform services on our behalf.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. While no system is completely secure, we take reasonable steps to safeguard your data.

Your Rights

Under UK data protection law, you have the right to:

Access your personal information

Request correction of inaccurate data

Request deletion of your data (where applicable)

Withdraw consent at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Red Squirrel Self Storage
Email: [email protected]
Phone: 01506 237174
Address: 6th Floor Gordon Chambers, 90 Mitchell St, Glasgow